Frequently Asked Questions
How do I send the ashes?
We will send you a kit with instructions for how much ash and/or other items to send . All you need to do is follow the instructions and return to Norquay Memorials with the prepaid self-addressed envelope provided.
What if I don't have any ashes? Do you work with other materials?
We understand that not everyone has cremated ashes, so we accept anything from dog tags to hair and can incorporate these memento items into your piece of jewellery.
What type of opal do you use?
We use synthetic opal which has the same properties of natural opal with the exception of added resin for durability.
How long will it take for me to receive my order?
Your custom piece will take approximately 3-4 weeks to complete plus shipping time. Shipping time varies depending on method of delivery and location.
How do I find my ring size?
Knowing your exact ring size is important because exchanges cannot be made due to the sensitive nature of the material incorporated in the ring.
There are many recommendations on the internet on how to obtain your ring size,
Do you offer standard, non memorial jewellery?
Yes, we do. When placing your order, please select "Standard Opal Inlay Ring/Pendant" in the drop-down on the product page.
What is your return/exchange policy?
Due to the sensitive nature of the material incorporated in the ring, exchanges cannot be made.
We offer a 30 day return for repairs on defects only and you must contact us by e-mail (firstname.lastname@example.org) within 30 days of receiving the item.
Please ensure the accuracy of your ring size.
Do I get any unused memento materials and ashes back?
All remaining items the client has sent us (leftover ashes, pet tags) are returned to the client with the finished product.
Any shop material that have come in contact with the ashes are burned and then buried. They are not thrown away out of respect for the client and the deceased.
The photo can be returned if requested to do so, but if not, the photo of a loved one joins the others in a photo album; or the photo of the pet will be placed on a memory wall along with all the other furry companions.
Do you offer local pick up?
Yes, we offer free local pick up within Calgary, AB. When checking out, please click on the local delivery option. Once your piece is complete, we will get in touch with you via e-mail or phone call to arrange a time for pick up.